Veiled response
I don't think anyone would disagree with the Archbishop of Canterbury that there should be no problem with people visibly displaying their religious affiliation in public (presumably, in case any Satanists get the wrong idea, only to the extent that the clothing is not an incitement to violence or religious hatred, or grossly indecent), but that was not what Jack Straw said anyway. He was making what I consider to be a reasonable point that he would prefer it if people removed their veil when they came to see him in his surgeries. So,as a British citizen seeking a favour of an elected politician, one should dress in a way that shows respect to the politician and enables one to communicate (and allows the other person to focus) properly on what one wants to say. The identity one should put foremost is that of a British citizen, not some other identity whether it is religious or professional or anything else. I'm not saying one has to remove all signs of other identities, but if they dominate, then you have to accept that your message may be impeded and the other person may not react as positively as you would like.
In terms of practicality, there cannot be any doubt that a veil impedes communication. There were various comments on the radio about how the veiled Ms Azmi and others seemed to communicate perfectly well with a radio audience or with the interviewer, but I heard one instance of such a comment, made to Melanie Phillips, who was in a different studio to the interviewer, on BBC Radio 4's Today programme, and in fact she did misunderstand the interviewer, because some vital body language and the joky glib tone were lost down the wires.
I am going to quote Prof Mehrabian's famous finding that 7% of a message is contained in the actual meaning of the words, 38% in the way the words are said and 55% in other non-verbal signals, but with a caveat. On double checking this last week during a training session where I used this statistic (the joys of a wireless laptop connection) I found Prof Mehrabian's website where he points out, rather wearily, that his finding only applies in instances where a like or dislike is being communicated. So if you are simply communicating to someone how to work a microwave oven, you could probably stick a bag over your head and still get your message across.
Ultimately, if you are in a situation where you are interacting with someone, and you want them to respond to you, and respond to you positively, then surely you will want to do all you can to maximise the way your message is expressed and make your likes and dislikes clear. Radio and TV communicators are not asking the listener to respond to their message by doing something for them, teachers and people visiting MP's surgeries are.
