So David Aaronovitch sees Libby Purves' "splendid polemic", largely inspired by public transport misery, as being part of the Great National Whinge, and feels that on balance his quality of life has improved. I certainly think, compared to say, 20 or 30 years' ago, many factors that affect quality of life in the UK have improved. However, the seminar I facilitated yesterday, for a group of Japanese expatriates and a couple of Japanese 'immigrants' (married to Brits and settled in the UK), reinforced how some fundamental attitudes in the UK are as bad if not worse than before.
When I asked them to come up with "what they had found positive so far in working and living in the UK", many participants could not think of one nice thing to say. When I asked for the challenges, half an hour of passionate discussion followed, and the resulting list was: "dirty, especially people dropping litter, and common areas being particularly filthy, bad food, appalling customer service in the sense that any problems are viewed as the customer's fault and that if the customer complains, it will only get worse, and that the only way to complain effectively is to be adversarial, the class system is still so strong, everything seems to be broken, selfish driving, people won't accept responsibility, they pass the buck, tradition seems to be more important than change in order to improve convenience, British might be creative and innovative but they are not good at implementing or maintaining innovations." One participant started to say "I thought I was coming to one of the most advanced nations in the world but after a year or so here I almost look at the UK as a Third World country, although I suppose I should not say that..."
Well it was a rainy, dark day in the middle of January on an industrial estate in the outskirts of Birmingham, so I tried to cheer them up with thoughts of how lovely England is in the spring, and how they should travel to Cornwall, the Lake District etc and try the food in Brighton (third best city to eat out in the country!), and how 20-30 years ago the food was even worse and we had strikes all the time, and high unemployment, and runaway inflation but I knew exactly what they meant.
The root of it in my view is a widespread unwillingness to take collective responsibility, and this is not limited, as Libby Purves suggests it is, to the services and authorities that we pay for with our taxes. If it is not directly that individual's fault', a British person will refuse to say sorry - like the instance where not one person from the baggage handling supervisor to the 'customer service' agent said sorry for my missing suitcase, presumably because nobody in the service supply chain, apart from the actual person that failed to transfer my suitcase from one plane to another, was seen as 'responsible', particularly as they all worked for different companies, and even then, I was told that it was somehow my fault, because my incoming plane had been late, so there was not enough time to transfer the suitcase.
As for dropping litter, this is also part of the same attitude - no sense of responsibility for the greater good, and (I was actually told this when I once tried to stop someone from littering) "it's someone's job to clear it up". Well I suppose I am sounding like any middle aged, middle class disgusted person now, with a touch of Blairite "rights without responsibilities"- because that is also the strange thing that my Japanese participants forced me to point out, which is that many people in Britain feel similar disgust, but we don't try to do anything about it. Because complaining will only make things worse and nothing ever gets better whatever you do? Because it is all tied into our class system, and the middle class feel embarrassed and guilty about complaining and the working class have lost their pride in a job well done, or had that pride taken away from them?